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DELIVERY & RETURNS

DELIVERY WITHIN THE UK


Please note that Working Days exclude Saturdays, Sundays and Bank Holidays, and that all Deliveries are sent and received on Working Days. Delivery may be delayed by circumstances outside of Allertons' control, such as but not limited to the weather, security checks, or internal issues with our chosen delivery partner.

  • Standard Delivery - Free when spending £25 or more (otherwise £3), up to 7 Working Days. 

 

DELIVERY OUTSIDE OF THE UK


Please note that Working Days exclude Saturdays, Sundays and Bank Holidays, and that all Deliveries are sent and received on Working Days. Delivery may be delayed by circumstances outside of Allertons' control, such as but not limited to the weather, security checks, or internal issues with our chosen delivery partner. Deliveries may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Allertons. We are unable to offer any assistance or advice if either issue arises. Some items cannot be shipped overseas due to legislation that prohibits the transport of good that can be considered dangerous, which includes all our aerosols, fragrances and nail varnishes.

  • Standard Delivery - Free when spending £50 or more (otherwise £6.50). Up to 21 working days.

 

ONLINE RETURNS


If for any reason you are not delighted with your purchase, we are happy to offer a refund, exchange or replacement as long as you return it to us within 28 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Once your refund has been processed it can take your card provider 3 to 5 working days to credit your account. We regret we cannot offer returns on sale items. Gift Cards or Vouchers cannot be returned.

 

IN-STORE RETURNS


We hope you will be completely delighted with your purchase. Allertons offer exchanges in line with your Statutory Rights where a product is faulty, for the same item where available, or to be returned to the manufacturer for repair before being replaced. We only offer refunds where an item is faulty and cannot be exchanged, replaced or repaired within 28 days of the return request. Gift Cards or Vouchers cannot be returned.

 

PRE PAID APPOINTMENTS


Pre-Paid appointments for yourself, as a gift, or when purchased as packs of 6/12 cannot be refunded, exchanged or transferred, and have no cash value.

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