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PRIVACY & COOKIE POLICY

Allertons values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security, and is only used for Allertons business, it is never sold, nor is it shared with any third parties that are not essential in providing our product or service to you.  

You will be asked to register if you would like to use some of the services and features we offer, online or in-store. We collect:

  • Your full name, to uniquely identify you for our own business
  • Your address, if needed, to send you a purchase you have made
  • Your telephone number, to send you appointment reminders or shipping notifications, as well as Allertons-only marketing, if you opt-in, and to contact you regarding your order or service if needed
  • Your email address, to send you appointment reminders or shipping notifications, as well as Allertons-only marketing, if you opt-in, and to contact you regarding your order or service if needed
  • Medical information, so that we can provide services to you safely and effectively
  • Credit or Debit Card Details, to pay for your order, appointment, or deposit for an appointment.

When you register with us your information is stored securely, and is only accessed when strictly needed, to provide you with a product or service of ours. We use the latest strong encryption technology to ensure that all information is protected to the highest standard.

OPT-IN DIRECT MARKETING

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone.  We do not provide your personal details to other companies or individuals for marketing purposes. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of Allertons. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

COOKIES

The Allertons online ordering and booking system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.allertonsonline.com and log into your account with your user name and password. Cookies are vital to the function of the Allertons website, so we kindly request you do not use our website if you do not agree to their use. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Allertons account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies.

DATA PROTECTION

Allertons is registered in the UK with the ICO (Information Commissioners Office). Allertons complies with the Data Protection Act and GDPR. You may request a copy, or deletion of, the personal data that we hold on you by emailing support@allertonsonline.com, and request amendments or deletion. There are some instances where complete deletion of data may not be possible (if, for example, we are required to retain the data by law).

CONTACTING US

If you wish to contact us about any matter, please email us at support@allertonsonline.com. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Allertons a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Allertons as to the origin of the information submitted and you agree to indemnify Allertons and hold Allertons harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

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