AGE RESTRICTIONS

For your comfort and safety, certain services have a minimum age requirement. All guests 16 and under must have a Parent or Guardian on the premises for the duration of their stay.

  • All Beauty Services (unless mentioned below), 16
  • Hair Colour, 16 
  • Intimate Waxing, 18
  • Microneedling, 18
  • Peels, 18

AFTERCARE

We are required to give you information on aftercare after each applicable treatment, even if we have given you the information before.

ANIMALS

Animals, excluding Guide Dogs, are not permitted.

ARRIVING FOR YOUR APPOINTMENT

Please arrive for your appointment 5 to 10 minutes early to relax with a drink, and to complete any paperwork we may need you to. If you arrive late for your appointment, we may not be able to accommodate you, and you may still be charged in full.

APPOINTMENT AMENDMENT POLICY

We require 48 hours notice to amend or cancel any appointment. If less than this is given, you may be charged in full. Where a deposit is taken for an appointment, the appointment cannot be amended without forfeiting the deposit. 

BEAUTY ROOMS

Are single occupancy. No one other than the client and Therapist will be in the room, including Groups, Children and so on. We are unable to provide treatments in beauty rooms where a client needs to be accompanied.

CHILD POLICY

Any Children under the age of 16 must be supervised at all times. However, please note that Beauty Treatments are conducted in single occupancy private rooms, that children cannot enter, even if you are having a treatment.

CONSULTATIONS & PATCH TESTS

To ensure your safety and comfort, we may require you to complete a Consultation Form before a treatment is performed. Certain services, including but not limited to Hair Colour and Eyelash Tinting, require a Free Consultation and Patch Test a minimum of 24 hours in advance of an appointment, and an additional Patch Test once every 12 months, or if your medical history changes. Appointments that require a Free Consultation and Patch Test cannot be booked until these are performed.

DEPOSITS

Deposits are non refundable and non transferable. Where a deposit is taken for an appointment, the appointment cannot be amended or cancelled without forfeiting the deposit. 

DRUGS & ALCOHOL

We are unable to provide services for clients who are under the influence or drugs and/or alcohol.

PREGNANCY MASSAGE

Before treatment clients must:

  • have permission from their GP or Midwife
  • be more than 12 weeks pregnant
  • have had their first scan.

During the massage, we are unable to massage the abdomen, pressure points, the sides of the ankles, or between your thumb and index finger.

TREATCARD POINTS

Treatcard points:

  • have no cash value
  • are non transferable
  • are to be used to cover the full value of an appointment, partial payment with Treatcard points is not permitted
  • gained from leaving a review are once per person
  • cannot be used to purchase products
  • cannot be used in conjunction with any other offer or discount